Returns & Refunds
Learn how to request a return, exchange or refund from Viroha Fashions, including eligibility, shipping costs and refund timelines.
Return window
You may request a return within 7 days of delivery. Submit your request from My Orders and include your order number and reason. Please wait for our team to approve the request and share return instructions before sending an item back.
Condition and approval
Please keep the item unused and in its original condition, with tags and packaging intact, until our team reviews your request. Return requests must be approved by our team before an item is sent back.
Damaged or incorrect items
If an item arrives damaged or differs from your order, contact us promptly with your order number and clear photos. Once we approve the claim, Viroha Fashions will pay the return shipping cost.
Return shipping
For an approved change-of-mind return, the customer pays the return shipping cost. For an approved damaged or incorrect item, Viroha Fashions pays the return shipping cost. We will provide the return instructions after approval.
Exchanges
An exchange may be requested for an approved damaged or incorrect item and is subject to stock availability. If the replacement is unavailable, we will process a refund instead. For other approved returns, we offer a refund rather than an exchange.
Refunds
After we approve the return and receive the returned item, we will issue the refund within 7 business days. We will confirm the refund details with you when your request is approved.
Seller and grievance details
Seller: Lakshmi S (Viroha Fashions). Business address: Viroha Fashions, Rajiv Gandhi Salai, OMR, Sholinganallur, Chennai - 600119, India. Grievance Officer: Lakshmi S. Contact: support@viroha.in or +91 91509 54442.
Request help
Email support@viroha.in or call +91 91509 54442 with your order number.